No Return & No Refunds – Only Exchange

At Sarya Jewels, we strive to deliver high-quality products with every order. In the rare event that something goes wrong, we’re here to make it right.

Eligibility for Exchange

• Exchange request should be raised within 24 hours of product delivery.
• We offer exchanges only under the following circumstances:
• You received the wrong product.
• The product was damaged during delivery.
• The product has a manufacturing defect.

What We Require

To be eligible for an exchange, a clear unboxing video is mandatory. The video must:

• Begin before opening the package.
• Clearly show the issue (wrong, damaged, or defective product).
• Be unedited and continuous (no cuts or edits).

How to Request an Exchange

Please send the unboxing video along with your order details within 24 hours of delivery to:

📧 Email: saryajewels@gmail.com

Our support team will review the video and respond within 2–3 business days.

Exchange Process

• Once your exchange request is approved:
  • We’ll either arrange a pickup or ask you to return the item.
  • If the same design is in stock, an exchange will be processed within 3–5 business days after we receive and inspect the returned item.
  • If the original design is out of stock, we will offer you an alternative product of the same value.
  • The exchanged product will be delivered within 7–10 days.

Non-Eligible Situations

• Exchanges will not be accepted without a valid unboxing video.
• Products that are used, damaged due to misuse, or altered will not be eligible for exchange.
• We do not offer refunds or cancellations once an order is placed.