FAQ

Q: How can I place an order?

A: Simply browse our collections at saryajewels.com, add your favorite pieces to the cart, and follow the checkout steps. It’s quick and easy!

Q: What payment methods do you accept?

A: We accept all major debit and credit cards, UPI, and net banking—safe and secure through trusted payment gateways.

Q: Can I cancel or modify my order after placing it?

A: Orders are processed quickly to ensure timely delivery, so we’re unable to cancel or make changes once placed. We recommend reviewing your cart carefully before confirming. If you need help, just reach out!

Q: What are the shipping charges?

A: We offer complimentary shipping on orders above ₹800. For smaller orders, shipping fees will be shown during checkout.

Q: How long does delivery take?

A: We typically process orders within 1–3 business days, with delivery taking 5–7 business days across India. We’ll keep you updated every step of the way!

Q: How can I track my order?

A: Once your order is on its way, we’ll send you a tracking link via email or WhatsApp so you can keep an eye on its journey.

Q: Are your jewelry pieces made from real silver?

A: Yes! Every piece is crafted from 925 Sterling Silver—known for its quality, purity, and lasting shine.

Q: Will the product look exactly like the photos?

A: We aim to show each piece as accurately as possible. That said, slight variance in color , details may appear due to lighting or screen settings.

Q: What if I need to return or get a refund?

A: We truly hope you adore your SARYA piece! While refunds and general returns aren’t available, we’re happy to exchange items that are damaged or incorrect. Just get in touch—we’re here to help make it right.

Q: How do I request an exchange?

A: Please send us a clear unboxing video within 24 hours of delivery via WhatsApp. Once verified, we’ll process your exchange with care.

Q: What if the item I want to exchange is out of stock?

A: If the same item isn’t available, we’ll suggest a beautiful alternative that we hope you’ll love just as much.

Q: How should I care for my silver jewelry?

A: Keep your jewelry in a dry, airtight container. Avoid water, perfumes, and harsh chemicals. A gentle polish with a soft cloth will keep it looking its best.

Q: Will my silver jewelry tarnish over time?

A: Slight tarnishing is natural over time, but with regular care and proper storage, your pieces will stay radiant.

Q: Is your packaging suitable for gifts?

A: Absolutely! Every piece comes beautifully presented in our signature box—perfect for gifting to someone special or treating yourself.

Q: Can I include a personalized message?

A: Yes, you can add a message at checkout. If you need help or have something special in mind, feel free to message us on WhatsApp—we’d love to help make it meaningful.

Q: Do you provide size guides?

A: Yes! You’ll find our Size Guide on the website, or you can contact us anytime for sizing help—we’re here to assist.

Q: Can I customize or engrave a piece?

A: We don’t offer customization or engraving at the moment, but we’re always exploring new ideas to make your experience even more special.

Q: Is my personal information secure?

A: Absolutely. We take your privacy seriously and use secure payment systems to protect your information.

Q: Can I opt out of promotional messages?

A: Of course! You can unsubscribe from our promotional messages anytime—it’s all in your control.

Q: How can I reach SARYA for support?

A: We're just a message away! Email: saryajewels@gmail.com WhatsApp: +91 89515 74653

Q: Do you offer gift cards?

A: Not yet—but we’re working on it! Follow us on Instagram @saryajewels for updates and new launches.